Questions before you begin

Pro is recommended because it suits many established businesses that need clear service content, trust signals and a considered structure without customer-facing workflow functionality. Starter remains the right choice for a straightforward presence. Business and Workflow are appropriate only when their additional capability is needed.

Business covers simple, contained and customer-facing functionality, including qualified journeys, uploads and suitable payment or integration features. Move to Workflow when the requirement creates or updates CRM records, changes internal status, automates follow-up, moves data between multiple systems or otherwise changes what the company does after the customer interaction.

Yes, where the existing website is suitable and the required access is available. Business can improve a customer-facing journey on a suitable site. Workflow can connect to an existing site when the requirement changes an internal process. Changes to an unknown or unsupported website are reviewed before they are included in a fixed scope.

The customer owns the domain, connected service accounts, billing relationships and administrator access. Professional email, Google Workspace, Microsoft 365 and mailbox migration are separately scoped services rather than standard tier inclusions. Infinitus performs the agreed setup and removes or reduces its access after handover.

Managed Hosting & Care is managed hosting, maintenance and support for the website, functionality or workflow components identified in the package and written scope. It is not a subscription for renting the website. Coverage and price scale with the supported dependencies, such as forms, uploads, automations, APIs and connected platforms. It does not include new features, substantial content work, business-process changes or general IT support.

Yes. Managed Hosting & Care has no fixed minimum term and may be cancelled with 30 days' notice. Infinitus-managed hosting and monitoring end after the notice period, so replacement hosting must be arranged if the website is to remain available.

Every tier includes 30 days for reporting defects in the work supplied by Infinitus. New content, changed requirements and third-party service problems are not defects. Ongoing support follows the Managed Hosting & Care scope.

Starter clients supply finished text, logos and imagery. Pro includes light help organising supplied material. Business includes practical help structuring supplied material around the agreed customer journeys. No Digital Setup tier includes extensive copywriting, research, photography or open-ended rewriting unless separately scoped.

Custom Software is the separate route for purpose-built portals, applications and operational systems with deeper rules, shared data, permissions, integrations or several connected workflows. It starts through Connect rather than the Digital Setup package selector.

Ownership and licensing are defined in the separate written agreement for the work. We make the position clear before delivery rather than assuming one rule fits every engagement.

Yes. Infinitus develops products and technical R&D alongside client work. Portfolio records show the relevant ownership, publication and lifecycle context for each item.